SALES CONDITIONS

June 14, 2023

Version 1.3

LEGAL MENTIONS

StackinSat is a service developed by the STACKINSAT, SAS company with a capital of 6,000 euros, registered at the Bayonne RCS under the number 880 242 649 and domiciled at 82, rue de Madrid 64200 BIARRITZ (the « Company »).

The director of publication is Monsieur Jonathan Herscovici.

Contact : contact@stackinsat.com

The website is mainly hosted by OVH SAS.

The Company is registered with the Financial Markets Authority as a digital asset service provider under the number E2020-004.

1. Definitions

In case of doubt, do not hesitate to consult this section: it will prevent any confusion and misunderstanding on the capitalized terms of these General Sales Conditions.

General Sales Conditions (CGV)

Denotes these general conditions, constituting a legally binding agreement between You and StackinSat, governing Your access and Your use of the Site and all associated Services.

Bitcoin

Denotes Bitcoin, a digital asset designed to function as a means of exchange on the Bitcoin blockchain and which can be acquired through the Service.

Business Days

Denotes the days actually worked, from Monday to Friday included, except for holidays usually not worked.

Currency

Denotes any currency having legal currency (euro, dollar, etc.).

Operations

Denotes the acquisition of Bitcoins on the Service.

Services

Denotes the entire range of services available on the Site from a User profile.

Third Party Services

Denotes services that are not provided directly by the Company, but which can be used to provide additional content or features to Users, such as a payment or digital asset wallet (wallet).

User

Denotes any natural or legal person who uses the Services offered on the Site, benefiting from a User profile, or who visits the Site.

Site

Denotes the entire range of contents and Services accessible from the stackinsat.com domain, its related domains or its subdomains.

You, Your, Yours

Denotes the User of the Site.

2. Acceptance

The CGV apply to the entire range of Services provided by StackinSat on the Site. Users must accept them, without conditions or reservations, to access the Services.

By accepting these CGV, the User declares that he has the necessary capacity and authority to conclude an online legally binding contract, whether as a natural person or on behalf of a legal person, and that he fully understands and accepts to comply with these CGV, as amended, including annexes.

The Users will be informed of substantial modifications to the CGV, in the conditions provided for in the section entitled "Modifications".

If the User is not in agreement with one of the provisions of these CGV or with any modification or subsequent update, he must immediately stop using the Site and the Services. The non-termination or the continuation of access or use of the Site or Services after the date of entry into force or the notice period for any modification or update will be deemed acceptance by the User.

3. Scope of the Service

StackinSat allows you to buy Bitcoins by following the programmed investment method (DCA or dollar cost averaging): easy, secure and efficient.

All you have to do is pass the KYC, provide a secure BTC address if you want the Bitcoins to be delivered to you and pay by bank transfer.

By accepting these CGV, You acknowledge that You are comfortable with Bitcoin, in particular its operation and the risks associated (in particular those exposed to Article 3.3 of these). If not, please contact us first at the contact address indicated on the first page.

3.1. Service

The Services are available on the Site. For more information, the User is invited to consult the FAQ on the Site.

The Users understand that the provision of the Services does not constitute in itself a recommendation by StackinSat on the suitability, modalities or consequences of an Operation.

3.1.1. General description

a. Purchase of Bitcoin

StackinSat (hereinafter the "Company") offers an online programmed investment in Bitcoins, based on a Dollar Cost Average or "DCA" model (hereinafter the "Service"), allowing the investor (hereinafter the "User") to program regular purchases of Bitcoins for a fixed and predetermined amount of euros, in order to smooth out the variations of the price or to make occasional purchases.

The Users can also make occasional purchases of Bitcoins in euros by credit card.

b. Conservation

The User can choose to keep the Bitcoins purchased through the Service in his own digital asset wallet (hereinafter the "Personal Wallet") or to benefit from a service of conservation of Bitcoins in the digital wallet provided by the Company (hereinafter the "StackinSat Vault").

By choosing the StackinSat Vault, the User expressly authorizes the Company to dispose of his Bitcoins in order to manage the transactions ordered by the User.

StackinSat is entirely responsible for any defect or failure of its service provider of conservation affecting the StackinSat Vault.

The Company will not use the Bitcoins of the User and the rights attached to them without his express consent.

c. Delivery

Upon request by the User, the Company delivers the Bitcoins in conservation on the User's Personal Wallet in an approximate delay of one to two Business Days except in case of event not attributable directly or indirectly to StackinSat and in particular when:

  • Le délai de validation de la transaction par un mineur est plus long que prévu ;
  • Le Profil de l’Utilisateur a été suspendu ou clôturé pour des raisons légitimes, telles que la mise en oeuvre d’obligations LCB-FT ;
  • La Société doit procéder à des vérifications complémentaires conformément à ses obligations réglementaires ;
  • La Société soupçonne que l’Utilisateur n’est pas à l’origine de la demande de retrait ;
  • Une autorité compétente s’oppose au retrait ;
  • Le Site est en maintenance ;
  • La Société subit ou a subi une cyberattaque, fait l'objet d'une atteinte ou tentative d'attaque logique, d'un virus, d'une attaque physique de ses locaux ou portant atteinte à l'intégrité de son personnel dans l'exercice de ses fonctions.

3.1.2. Classic access

In practice, the Company offers its Users:

  • une interface permettant aux Utilisateurs de renseigner leur adresse de Portefeuille Personnel dont la clef privée est exclusivement sous leur contrôle ;
  • un service de conservation de Bitcoins. L’Utilisateur dispose de l’adresse publique afin de vérifier son solde directement sur la blockchain Bitcoin mais la gestion et sécurisation de la clef privée est effectuée par la Société ;
  • un service permettant de réaliser des paiements par virement bancaire, étant précisé que l’initiation et l’exécution de celui-ci reste exclusivement sous le contrôle de l’Utilisateur et de sa banque ;
  • un simulateur de Plan Épargne Bitcoin permettant de calculer la rentabilité passée d’un investissement récurrent ;
  • un simulateur d’inflation permettant de calculer l'impact de l’inflation sur la valeur d’une trésorerie.

3.1.3. Premium access

For Premium members, the Services include, in addition to those described in the section above, certain advantages detailed with specific pricing conditions on the Tariff Grid page on the Site.

3.2. Eligibility

The Services are accessible:

  • aux personnes physiques ayant la pleine capacité juridique pour s'engager au titre des présentes CGV. Toute personne n'ayant pas la pleine capacité juridique ne peut accéder aux Services qu'avec l'accord de son représentant légal ;
  • à toute personne morale agissant par l'intermédiaire d'une personne physique ayant la capacité juridique de contracter au nom et pour le compte de cette personne morale. Toute personne physique qui accepte les CGV au nom et pour le compte d'une personne morale reconnaît qu'elle est autorisée à le faire.

La participation au Service nécessite, tout d'abord, la création d'un Profil Utilisateur, conformément à l'Article 3 des présentes, et la réalisation d'un certain nombre d'obligations légales dans le cadre de la lutte contre le blanchiment des capitaux et le financement du terrorisme (LCB-FT), conformément à l'Article 6 des présentes.

The User must provide all the information that the Company requests to use the Services and make a first SEPA transfer. Any incomplete registration will not be validated. The User will not be entitled to any compensation for this reason.

The Company will immediately suspend access to the Services and/or terminate the CGV if the User no longer complies with the eligibility conditions during the duration of the CGV.

Unless the contrary is proven, the computer data recorded by the Service or the third party services constitute the proof of all the Operations concluded between the User and the Company through the Site.

3.3. Pre-contractual Information

By using our Service, You acknowledge that You have taken note of the following information

  • Bitcoin is an emerging technology that can be subject to malfunctions (bug, computer virus, 51% attack, etc.) or to malicious acts (cybercrime, hacking, theft, etc.);
  • Bitcoin operates on a network without an intermediary and does not benefit from a legal exchange rate, unlike currencies issued by central banks. It is a digital asset whose value is not guaranteed and depends on unregulated markets (in which fraudulent acts considered under traditional financial regulation — i.e. insider trading, fictitious volumes, etc. — could occur);
  • Bitcoin requires minimal knowledge to be used: use and security of a digital asset wallet, identification of the protocol and its forks, etc. If You do not have these knowledge, You can contact the Service beforehand for any use;
  • The legal framework of Bitcoin varies according to Your place of residence. It may be prohibited or subject to a regulatory framework that could prevent You from using it or significantly reduce its value;
  • Bitcoin is a volatile digital asset that can lead to significant losses to its holders. Please evaluate Your sensitivity to these risks before using the Service, in particular to set the amount of Your regular investment.

4. User Profile

To use StackinSat, You must - quite logically - create an account and secure it!

StackinSat will always inform You of modifications related to Your account, which You will find under the "My Profile" tab.

Of course, You can always leave us, but don't forget to save Your account data (transactions, etc.)!

4.1. Creation and access

In order to purchase Products or Services, the User is invited to create a personal and unique account giving him access to his personal space (« Profile »).

Any User can create a Profile on the Service by:

  • providing his name, his e-mail address and his phone number;
  • choosing a password and securing the account with a second factor of authentication (2FA);
  • complying with the requirements of combating money laundering and financing terrorism in accordance with Article 6 of these;
  • accepting these CGV.

The User undertakes to provide true and authentic information concerning his civil status and his coordinates, in particular his e-mail address. The creation of a Profile constitutes acceptance of the general conditions of use.

The Profile allows:

  • to manage the Services;
  • to manage the withdrawal / conversion of Bitcoins to the Personal Wallet / personal bank account of the User;
  • to know the regular investment amount and its periodicity;
  • to follow the value of Your Bitcoins in euros, the amount of Bitcoins accumulated and the amount of euros invested through the Service;
  • to withdraw the Bitcoins in conservation in the StackinSat Vault to the Personal Wallet, provided the address;
  • to display the public address of receipt of all Bitcoin Savings Plans of the User;
  • the occasional purchase by credit card (provided that a first SEPA payment has been validated beforehand to activate the credit card purchase feature).

In the context of combating money laundering and financing terrorism, the Company may be required to request the User to provide personal or financial information. In the absence of a response to its requests, the Company may suspend or close the User's Profile.

No Operation will be carried out before the validation of the User's Profile.

The User's identifiers for connecting to his personal space are strictly personal, confidential and under his sole responsibility. He can request his unsubscription using the features provided for this purpose on the Site (discussion window) and subject to the ongoing contracts.

The User undertakes to use only one account within the Service for his personal use and one account for his professional use. Multicounting is prohibited in order to allow the effectiveness of the fraud-fighting devices. Consequently, the Service reserves the possibility of deleting the additional accounts of the concerned Clients without notice, without delay. In no way, its responsibility can be engaged on this basis.

4.2. Deletion

4.2.1. Case of termination

The User can, at any time, request the deletion of his Profile using the features available on the Site (discussion window).

The Company may suspend or delete the User's Profile at any time, without notice, (i) in case of serious or repeated breaches of the provisions of these CGV, (ii) in case of proven or suspected money laundering, terrorism financing or any other type of fraud, (iii) if the Company ceases its activities or is subject to an insolvency procedure not closed within 90 days.

4.2.2. Consequences

The deletion of a Profile results in the irrevocable deletion of all its data, including the User's information, provided that the data required by the LCB-FT regulation is preserved, in particular in application of Article L.561-12 of the Monetary and Financial Code.

At the date of termination, all the rights of the User under these CGV will be terminated. The termination of the CGV, except for any fault attributable to the Company, will not give rise to any indemnity.

The Service will not be liable for any loss resulting from the deletion of the User's Profile.

The User remains liable for the Service fees until the date of termination. The Operations initiated before the effective date of termination will not be affected by the termination and will have to be carried out in accordance with the terms of these CGV.

The Bitcoins kept on the StackinSat Vault will be returned to the User in accordance with the provisions of section 3.1 c) above. The return is subject to the absence (i) of a dispute between the Company and the User at the date of termination, (ii) of periods of blocking or restrictions attached to the Services in question or (iii) of all legal security or measures of freezing of assets.

4.3. DEATH OR INCAPACITY

The Services are provided under the User's signature. Consequently, the death of the User or his legal incapacity automatically terminates these CGV from the date of receipt of the notification informing the Company.

The User's Account is maintained open for as long as necessary to settle his succession or to establish his legal protection. We will transfer the balance of the User's Personal Wallet with the written consent of the beneficiaries and the notary responsible for the succession or legal protection.

If the beneficiaries have not contacted us or have not asserted their rights within one year following the death of the User or the measure of incapacity, the Bitcoins held in the User's Personal Wallet will be converted into euros and transferred to the Caisse des Dépôts et des Consignations.

5. Financial Conditions

There ain't no such thing as a free lunch: StackinSat tells You how the Service is paid.

Bitcoin Price. The orders of Operations are processed in one to two Business Days following their reception by the Company. Thus, the price of Bitcoin in force at the time of the transmission of the Operation order by the User may change before the Operation is executed. Consequently, the Users accept that the price displayed at the time of the Operation order may be different from the final price.

The final price of Bitcoin is fixed at the time the Operation is executed according to the applicable market price (i.e. price recorded on the partner exchange platform of the Service). Thus, the User acknowledges that the price of Bitcoin cannot be precisely determined in advance and does not depend on the Service.

The Company cannot be held responsible for a fluctuation of the Bitcoin price between the order and the execution of the Operation. This will not give rise to any compensation to the Users in any way.

The price paid by the User appears on the invoice sent by email after the transfer has been properly identified as eligible for conversion.

Pending the processing of deposits not requested by the Company, the deposited Bitcoins cannot be withdrawn. In certain circumstances, for regulatory reasons, the deposited Bitcoins may be blocked by the Company.

In the event that the Service is unable to convert the funds received into Bitcoins, a fixed euro fee will be deducted per Operation.

5.1. Classic Access

Price of the Service. The amount of the Service commission is indicated in advance on the Site and also appears on the invoice available in the User's Profile.

The price of the Service (commission rate) is automatically charged on the amount of the Operation. Thus, the User receives in Bitcoin the amount of his payment deducted from the Service price and the transaction fees inherent to the Bitcoin protocol and independent of the Service.

Delivery fees on the Personal Wallet.. When buying Bitcoins, delivery fees are automatically applied to the amount of the Operation. The fees are refunded to the miner who validates the transaction.

Withdrawal fees from the StackinSat Vault.. When using the StackinSat Vault, fixed withdrawal fees and a minimum withdrawal apply for any withdrawal request. These withdrawal conditions are displayed on the Site when the User makes a withdrawal.

Deposit fees on the StackinSat Vault.. The public address of the StackinSat Vault must only be used for the conservation of Bitcoins acquired through the Service within the framework of a Bitcoin Savings Plan of the User. However, in case of deposit of Bitcoin on the public reception address of the StackinSat Vault, a 1% deposit fee applies.

5.2. Premium Access

Opening fees.. Premium access is subject to the payment of opening fees, which depend on the applicable ceilings. The different tariffs are accessible on the dedicated page of the Site. Opening fees are not refundable.

Users benefiting from Premium access are not charged any delivery fees.

6. Combating money laundering and financing terrorism

Trust is earned, but it is earned! StackinSat will ask You a certain number of information and documents in order to comply with the legislation relating to the fight against money laundering and financing terrorism.

The fulfillment of LCB-FT obligations applies to the sale of Bitcoins against legal currency. Therefore, the Service applies a money laundering program in accordance with French and European law.

The User confirms that, in the shortest possible time, he will provide the Service with the required information.

The User acknowledges that the non-fulfillment of the obligations related to the LCB-FT (i.e. Supply of incomplete, erroneous or inappropriate information or documents) may lead to the termination of the Service supply and the non-execution of the Operations.

7. Consent and right of withdrawal

You remain of course master of Your transfers from Your bank account! In order to know how much You want to deposit on StackinSat, do not hesitate to make simulations from our Site! With this simulator, You can calculate the amount of Bitcoins You would have already saved if You had started to invest regularly in the past.

The User gives his consent to carry out an Operation after the determination of the regular amount by ticking the box attesting that the information provided by the User is up to date and by validating the savings plan.

The Operation is authorized as soon as the User has given his consent under the forms defined above.

However, the Operation will only be carried out when the User has made a transfer from his personal bank account. From this transfer, the Operation will be irrevocable.

In accordance with Article L.221-28 of the Consumer Code and the forthcoming European Regulation, the right of withdrawal does not apply to digital assets that are admitted to trading on a digital asset trading platform (i.e., Bitcoin), because in this case, the price of these digital assets depends on market fluctuations.

Consequently, by accepting these CGV, the User expressly renounces his right of withdrawal.

8. Responsibility of the Service

StackinSat works hard to provide You with a service that works day and night, summer and winter. But our team is human and is not immune to accidents or errors.

If we make a mistake in the execution of our mission, we will be transparent!

However, in such a case, we would like to inform You that our responsibility will be limited to the extent permitted by law.

Limitation of responsibility — The Company undertakes to perform its obligations with the care customary in its profession and to comply with the rules of the art in force, being liable only for the means. Thus, the Company's liability can only be engaged if the User provides proof of a negligent behavior of the Company with regard to its obligations and exclusively if this behavior has caused him a certain, personal and direct damage. For professional clients, the Company's liability is limited to the refund of the Services actually paid by the User.

The Services provided through the Site are in accordance with the applicable legislation in France. The Service's liability cannot be engaged in case of non-compliance with the legislation of the country in which the Services are provided, whether it is the User, who is solely responsible for choosing the requested Services, to check.

Exclusion of responsibility — The Company's liability will be excluded, partially or totally, in case of damage:

  • resulting from the loss or theft of a password by the User, or the usurpation of identity or the loss of account that results from it. It is the User's responsibility to take all necessary measures to secure access to these data;
  • resulting from the theft or loss by the User of the private keys required to access the Personal Wallet storing his Bitcoins;
  • resulting from the fraudulent use by the User of his payment means;
  • resulting from a lack of conservation or confidentiality of the connection information to the Profile;
  • resulting from administrative, fiscal and social procedures in force and mandatory in the User's country;
  • resulting from the action, intervention or omission of the User;
  • resulting from the communication of incomplete or erroneous information by the User;
  • resulting from the non-fulfillment of the requirements related to the LCB-FT obligations;
  • resulting from the User's unavailability or unreasonable cooperation with the efforts of restoration undertaken by the Company;
  • indirect tel que la perte de revenu ;
  • resulting from an unusual or illegal use of the Services, by a third party or a User;
  • resulting from a bank transfer refusal;
  • resulting from an error in the amount of money and the corresponding amount of Bitcoins sent to the Service from the User's bank account, for any reason;
  • resulting from a malfunction between the Company's Bitcoin address and the User's Bitcoin address, independent of the parties to this contract;
  • resulting from the variable requirements and the risks inherent to the protocol (particularly the volatility of the Bitcoin price, transaction fees, etc.);
  • resulting from a bug, computer virus, accidental or intentional malfunction (cybercrime) of the software used, except for any fault or negligence of the Company;
  • résultant des pertes de données des Utilisateurs ne lui étant pas imputables ;
  • resulting from a delay in delivery due to a cause beyond the Company's control (i.e. protocol congestion);
  • resulting from external factors such as theft, alteration, destruction or unauthorized access to the Services by a malicious third party, except for any fault or negligence of the Company.

Force majeure — The Company cannot be held responsible for the consequences of a case of force majeure, or a fact or law event independent of its will or subject to its control, even partially, and in particular: the blocking or interruption of telecommunications networks, the absence or suspension of electricity supply by the supplier, natural disasters, epidemics, regulatory developments affecting the mining activity or the regulation of digital assets, anomalies that can affect digital asset markets (exceptional fluctuations, suspicion of price manipulation, technological or protocol developments, etc.) and any other case preventing the normal execution of the Services. In these conditions, the Company informs the User as soon as possible of a case of force majeure preventing the execution of contractual obligations.

9. Responsibility of the User

StackinSat has obligations, but You too ...

The User guarantees the Service against any event preventing the use of his private key, giving access to his wallet.

The User guarantees the Service against any error in the amount of money determined from his bank account.

The User guarantees the Service against any malicious or harmful action to third parties and other Users.

The User undertakes to use the Service in accordance with these CGV and the applicable law in his place of residence, without the possibility of deviating from it.

The User guarantees the Service against fraudulent, dishonest or bad faith use of the Service, particularly if it interferes with the use of the Service by other Users.

The Company reserves the right to suspend or delete the User's Profile in violation of these CGV, without notice or compensation.

10. Intellectual Property

If you were wondering, StackinSat is, and will remain, the owner of its brand, design, algorithms and know-how. In other words, don't try to steal these elements, at the risk of being pursued by its army of lawyers.

The content of the Site, except for the content generated by the Users, is the property of the Company and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute a crime of counterfeiting.

The Company is the producer of the service database. Any unauthorized extraction or reproduction is prohibited.

11. Protection of personal data

StackinSat fully commits to respecting Your privacy and the confidentiality of Your data, which is the least we can do when providing a "crypto" service.

More precisely, our service is compliant with the RGPD.

In accordance with Law 78-17 of January 6, 1978, it is recalled that the personal data requested from the User are necessary for the processing of his order and the establishment of invoices.

These data may be communicated to the potential partners of the Service responsible for the execution, processing, management and payment of orders.

The processing of information communicated through the Site meets the legal requirements for the protection of personal data, the information system used ensuring optimal protection of these data.

The User has, in accordance with the national and European regulations in force, a permanent right of access, modification, rectification, opposition and limitation of processing concerning the information concerning him.

To find out more about the personal data processing implemented by the Service and its use of cookies, please refer to the Service's Privacy Policy and its cookie policy.

12. Links to other Internet sites

If you click on a link that leaves the Site, StackinSat is not responsible for what happens on the other side!

The Site may display hypertext links redirecting to pages and Internet sites edited, in whole or in part, by third parties who are not linked to the Company.

In this regard, please note that the Company exercises no control over the content edited by these third parties and does not monitor the content in question. Consequently, the Company cannot be held responsible for any content edited by third parties, whatever they may be.

The links redirecting to the Site are only authorized on the condition of the prior written and express consent of the Company.

13. Modifications

Nothing is immutable (except Bitcoin): we may, in Your interest or in Our interest, add, modify or delete services and these General Terms of Sale!

The Service reserves the right to modify or stop the accessibility of all or part of the Services or the Site at any time.

The latest version of the CGV can be viewed by clicking on the hypertext link "General Terms" located on the home page of the Site. The Company may modify the CGV from time to time. The Users will be informed of any significant changes. The Users who do not accept the new CGV can terminate the CGU by any means, provided they comply with the commitments they have already subscribed to.

14. Non-renonciation

The fact that StackinSat does not invoke a clause in the spring does not mean that it will not invoke it this summer. Similarly, if a clause is no longer valid - for example due to a change in legislation - the rest of the CGV will continue to apply as if nothing had happened.

The fact that the Company, at any time, does not exercise a prerogative recognized by the CGV, or does not require the execution of any of its stipulations, cannot be interpreted as a modification of the CGV, nor as an express or tacit renunciation of the right to exercise said prerogative in the future, or the right to require the execution of the commitments subscribed through these present CGV.

15. Claims

If You have any claim to address us, please write to us via the discussion feature available on the Site or by mail to the address of the Company.

The Company proposes an efficient procedure for the reasonable and rapid processing of Your claims. Any claim can be addressed to the User Relations Service on the discussion feature available on the Site or by mail to the address of the Company.

The Company will acknowledge receipt of Your claim within a maximum of ten (10) working days from the date of receipt of the claim, unless the response itself is addressed to You within this period. Unless circumstances are duly justified, a response will be provided within a period of two (2) months from the date of receipt of Your claim.

16. Applicable law and dispute resolution

As the Dalai Lama says, "Let a small dispute not break a great friendship."

However, if a "small dispute" were to arise between us, here are the rules that will apply: on the CGV, You will rely; French law, You will apply; to the art of amicable resolution, You will try; in case of failure, to the Paris judicial court You will refer.

These CGV are subject to French law.

In the event of a dispute, the User is invited to formulate a claim in accordance with Article 15 of these CGV.

No action can be brought against the Company without a summons by registered letter with request for receipt having been previously addressed to it.

Unless otherwise provided by law, all disputes arising from the Operations concluded in application of these CGV, concerning their validity, interpretation, execution, termination, consequences and follow-up, will be subject to the competent courts of the Paris Court of Appeal.

Consumers residing in the European Union can submit any dispute relating to the CGV to the courts of the jurisdiction where they were domiciled at the time of acceptance of the CGV or in the jurisdiction where the damage occurred.

The Consumer User is informed that he can resort to conventional mediation, in particular:

  • au Médiateur de l’AMF – Mme Marielle Cohen-Branche – 17, place de la Bourse – 75082 Paris Cedex 02 (amf-france.org).
  • to the Consumer Mediation Commission or to any alternative mode of dispute resolution in case of dispute. The User can resort to a mediator on the European online dispute resolution platform, accessible at the following link: https://webgate.ec.europa.eu/odr.
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